Refund and Return policy

Incorrectly Ordered Products and refunds

• RechargeNZ is not liable or responsible for products incorrectly ordered by the customer. While we are happy to assist and guide you in the right direction, it is the purchaser's responsibility to ensure the correct product is selected by cross-referencing part numbers, product codes, models, and other specifications with the intended device. Unfortunately, we cannot process refunds or returns for incorrectly ordered products, so please double-check your order details before purchasing.
• We do not accept Change of -mind, third -party device issues, or cancellations after the product has been dispatched. We cannot process refunds under any of these circumstances as mentioned above. 
• No refunds will be placed unless a product is proven to be faulty. 

Return Process

• Complete the RMA form and contact our support team.
• Include the following information:
  • Returned Item(s)
  • Quantity
  • Date code
  • Detailed description of the return reason
• After submission, RechargeNZ will review the RMA and inform you of eligible items.
• Return shipping costs for RMA cases are the responsibility of the customer. A return label is not provided. Tracking information should be sent to our support team for reference.
• Upon receiving and inspecting your return, we will notify you by email regarding replacement or rejection.
• RechargeNZ assumes no liability for costs or losses should the battery product cause defects in connected devices.
• Return shipping costs for are the responsibility of the customer.